Claims

If you are a BluNiche UK policyholder you will have free access to the Product Recall and Crisis Response services of RQA group where it is provided as part of the Policy.

In the event that you discover an actual or potential Insured Event under your Policy, please contact RQA Group for assistance in the first instance.

RQA’s response services are included in your policy and no Policy excess applies so there is no cost to you, even if it turns out that the incident falls under the Policy excess. RQA will be available to support you through the issue, deploying necessary resource depending on the situation and will help you navigate the recall with the aim of minimizing any potential business disruption.

Step one: call RQA Group

RQA runs a 24/7 telephone hotline for BluNiche UK policy holders:
01204 684 037
www.rqa-group.com

Step two: make a claim

Claims under BluNiche UK policies are administered by Chaucer Group, the insurer of your policy. If you do need to submit a claim, please contact Chaucer Group in accordance with your Policy conditions and as follows:

 

Complaints

We are dedicated to providing a high quality service and we want to ensure that we maintain this at all times.

If you have any questions or concerns about the policy or the handling of a claim please contact your broker through whom this policy was arranged.

If you wish to make a complaint in respect of your policy or your claim, you can do so at any time by referring the matter to:

Ed Mitchell
BluNiche Risk Services Limited
Open Space Business Centre, Blackmore Vale Road,
Willow End Park, Malvern, Worcestershire, WR13 6NN
Telephone: +44 (0) 7825 032526
E-mail: ed.mitchell@bluniche.com

If you remain dissatisfied after we have considered your complaint, or you have not received a decision by the time we have taken eight (8) weeks overall to consider your complaint, you can refer your complaint to the Financial Ombudsman Service at:

Exchange Tower
London
E14 9SR
E-mail: complaint.info@financial-ombudsman.org.uk

The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services and can look into most complaints from consumers and small businesses where eligible. For more information, contact the FOS on the above number or address, or view their website: www.financial-ombudsman.org.uk

Alternatively, as Chaucer Insurance Company DAC is based in Ireland, you remain dissatisfied after we have considered your complaint, or you have not received a decision by the time we have taken forty (40) business days overall to consider your complaint, you may raise the matter with the Financial Services and Pensions Ombudsman (FSPO), an independent body that adjudicates on complaints, at the:

Financial Services and Pensions Ombudsman
The Insurer is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the FSCS (depending on the type of insurance and the circumstances of your claim) if your insurer is unable to meet their financial obligations under this policy. A claim under this type of insurance is covered for 90% of the claim with no upper limit.

Financial Services Compensation Scheme
10th Floor
Beaufort House
15 St Botolph Street
London,
EC3A 7QU
Telephone: 0800 678 1100 or 0207 741 4100
Website: https://www.fscs.org.uk